FAQ
- What is so special about your products?
- I ordered and received my product and something doesn't look right. Can you help?
- How long will it take to get my calendar?
- How do your calendars compare to one that I might buy in a store?
- What can be customized on each product?
- Are there limitations to what types of images I can use on my products?
- Do you ship internationally?
- Can I add text in any language?
- What can I do to make my calendar look it's best?
- Do I need to resize the image?
- Are there discounts for larger orders?
- The preview for my calendar looks out of order...why is that?
- My order uploaded but my shopping cart did not come up...what happened?
- The shopping cart says that I was sent a confirmation email but I haven't received one.
- Will I get a confirmation once the order has been shipped?
- If I buy a key to print locally what will that include?
- I would like other people to be able to buy the calendar I made.
- Can I make a 13 month calendar?
- Can I start my calendar on a different month?
- How can I transfer my personalized holidays from last years calendar to this year?
Q. What is so special about your products?
Not only do we offer the highest level of customization through our free software, but you also get professoinal quality printing (pro printing process and color management), and live U.S. based support. Our main focus is ease of use and quality photo products. We want to help you create memories that will last a lifetime.
Q. I ordered and received my product and something doesn't look right. Can you help?
YES! We want to make sure you are happy - and we guarantee it. Simply fill out a support ticket and let us know what happened. We will do everything we can to help.
Q: How long will it take to get my calendar?
Normal-printing time is 2-3 business days plus shipping time. For orders over 100 you should add 2 day for proofing and 1 day for every 100 calendars ordered. (i.e. 300 hundred will take: proofing 2 days, printing 5 days shipping 2-5 days) During holiday period please allow more time due to the volume of orders. See our holiday deadlines for more information.
Q: How do your calendars compare to one that I might buy in a store?
The calendar is printed on an 80lb card stock for durability, punched and then bound. It is similar in quality to many calendars that you might purchase in a store except that each product is customized by you.
Q: What can be customized on each product?
We offer the highest level of customization in the marketplace today. With our free software, each product is fully customizable including images within dates, collages, faded images as a background and much more.
Q: Are there limitation to what types of images I can use on my products?
We will not print materials that could give rise to any civil or criminal liability under applicable law. Or that promotes racism, hatred, bigotry, or harm against any group or person. We reserve the full right to refuse to print at our sole discretion, for any output.
Q: Do you ship internationally?
Yes. We give you the option to select USPS for international orders or Air.
Q: Can I add text in any language?
Yes, you can use any language or font on your system, the software will create a PDF before sending the file to print and embed all font info into the PDF.
Q: What can I do to make my calendar look it's best?
The calendars that look the best are those using high quality sharp clean images. The software will warn you of images that are below our recommended 150DPI. Try to use images with 300 DPI or more
Q: Do I need to resize the image (if they are larger then 300DPI)?
NO. The software will resize the images to fit 300DPI before creating the PDF file and sending to print.
Q: Are there discounts for larger orders?
We do have volume discounts. Please view the pricelist on each product page for more information.
Q: The preview for my calendar looks out of order...why is that?
Certain calendar types (the center fold calendars) require double sided printing. In order to maintain the correct format for the printing, cutting, and binding of the calendar, thus the pages may appear to be out of order. There are not. The purpose of this preview is for you to look at the calendar to determine if it’s OK: spelling, text in place, right images selected, layout etc.
Q: My calendar uploaded but my shopping cart did not come up...what happened?
Sometimes security programs will block the opening of the shopping cart (for you to complete your payment). If you know the program causing the problem you can disable it for a short period of time. If not please note the time of your upload and a Job ID if one was provided for you and submit a support ticket, (or contact us at 866-344-4522 toll free) with this info (Job ID and time) and we will help you complete your order.
Q: The shopping cart says that I was sent a confirmation e-mail but I haven't received one...will my order be completed?
We usually find that the email has been sent, but was caught by a spam filter or some other email security. To confirm your order please contact us by submitting a support ticket with your name, Job ID, and a way to identify the calendar (i.e. cover page description) and we will confirm that we have received your order.
Q: Will I get a confirmation once the order has been shipped?
Yes. Once the order has been shipped you will get an email conformation together with a tracking number.
Q: If I buy a key what will that include?
It will allow you to print where you selected (home or commercial) and will give you upgrades for approximately 3 years.
Q: I would like other people to be able to buy the calendar I made.
This is possible. Please submit a support ticket and we will email you back a link to a shopping card with your calendar info pre-filled in. You can then send that shopping cart to other people - and they can place an order for your calendar.
Q: Can I make a 13 month calendar?
Calendars with more than the standard 12 months are available. Please contact us directly or call us at 866-344-4522
Q: Can I start my calendar on a different month?
To start your calendar on any month or year, start your calendar and choose that start period or if you've already started your calendar go to the personalize menu and choose "Calendar and Holidays"
Q: How can I transfer my personalized holidays from last years calendar to this years calendar?
Open your previously saved calendar. Go to the file menu and choose save as. Select a different name for your calendar and save it. Then go to the personalize menu and choose "Calendar and Holidays" Change the start year and month.